No one is more passionate about the safety of our Customers and Employees than we are, and it’s important for our Customers to know that this situation was never and is not now a safety of flight issue.
The inspections in question were one of many routine, redundant, and overlapping inspections of our fleet. And, as a article from today’s Wall Street Journal accurately points out, we discovered the missed inspection ourselves, informed the FAA, and promptly completed the missed inspections in March 2007. The FAA approved our actions and considered the matter closed as of April 2007.Thank you Ms. Berg for writing us, as the news of delayed inspections of Southwest Airline planes is a very serious concern of ours, especially since we have our special little family member flying your airline in the very near future.
Again, the safety of our Customers, Employees, and aircraft is always our number one concern. Southwest has an excellent maintenance program, and this experience has helped improve the overall safety of the fleet.
Although a bit cramped, I must admit I do enjoy the personal service of the Southwest Airline staff. The company is quirky, the staff is always happy and they express a great sense of humor.